continued insights

Courses that count: CE admin team meets members' continuing education needs

continued CE Administration team at the 2019 company meeting in Palm Springs, California.The continuing education administration (CE admin) team ensures that the online courses offered in all continued professions meet the continuing education needs of our members in all 50 states.

The team comprises trained, experienced professionals from the disciplines continued serves.

CE administrators work closely with the editorial and education technology teams, and each profession is matched with a CE administrator trained in that field.

"What makes this team so special is their relentless pursuit of information pertinent to our members’ learning needs." — Joanne Slater

continued CE Admin director Joanne SlaterCE administrators routinely collect information on state license and registry requirements, relevant associations and regulatory entities, renewal cycles, compliance courses, and more. They ensure that needed courses are offered for the types of credits most important to our members for renewing their licenses and certifications, and they report members’ completed coursework to entities tracking completion. 

“What makes this team so special is their relentless pursuit of information pertinent to our members’ learning needs,” said Joanne Slater, AuD, CCC-A, director of CE administration at continued. “They take to heart that completing courses with continued may make all the difference in our members’ ability to maintain their license. We truly care about our members and will do the heavy lifting that is sometimes needed to manage the volume of course submission and reporting procedures.” 


How does the CE admin team help to ensure a successful continuing education experience?

continued CE administration team member Amy NathoThe CE admin team ensures that continued offers the specific courses, types of credits, course completion records, and association reporting required for the licenses, certifications, and credentials our members hold. Our team members also monitor website functions that help customers easily identify courses that will meet their requirements, seamlessly complete those courses, and access accurate course records. We also assist the customer experience team in answering member questions on these topics. — Amy Natho, MS, CCC-SLP, CE administrator/assistant editor of continued's 

What are some of the things happening behind the scenes to ensure members get credit for the courses continued offers? 

continued CE Admin team member Josh MalcolmEach profession we serve has different requirements, which in some cases can vary greatly by state. We must frequently check all state boards for updates to rules and requirements, as this is ever changing. Additionally, there is a lot that goes on behind the scenes when it comes to acquiring course approvals for each state. We track all course approvals and update our system accordingly so that our members know what credits are available to them based on their profession, state, or other relevant associations and regulatory entities. — Josh Malcolm, PTA, CE administrator for continued's

continued CE Admin team member Nika BallWhy is it valuable for each CE administrator to be trained in one of the fields we serve? 

Our individual expertise brings a unique perspective to the role. We each have an in-depth understanding of how professional associations, state associations, and additional credentialing entities work for licensure, as well as knowledge of current trends, updates, and needs for each field. — Nika Ball, MOT, OTR/L, ATP, CE administrator/assistant editor for continued's

"The subject-matter expertise of our team members gives them great insight into and empathy for the needs and pressures faced by our members when renewing their license or other credentials." — Joanne Slater 

continued CE Administration team member Chelsea CefaluWhat made you decide to transition from clinical work to the role you have today? 

I decided to transition from clinical work into my current role because I love diving into the details of administrative work. This role allowed me to do just that while remaining in the field I am so passionate about. I am able to stay connected to the clinical side of my work by continuing my private practice in a small capacity in my free time. It is exactly where I want to be! — Chelsea Cefalu, MSW, CE administrator for continued Social Work (launching 2020)

continued CE Admin team member Nancy AdamsonHow do you stay connected to your field? 

When I had the opportunity to transition from full-time clinical work to my role with this company, I couldn’t pass it up. It’s given me the ability to help others who serve in my field, and the virtual aspect of this role has provided me with a better work–life fit as a mother to three kids. I am lucky to still practice my clinical skills as an audiologist—I dispense hearing aids a couple of weekends a month—so I feel I have the best of both worlds. — Nancy Adamson, MA, CCC-A, CE administrator/associate editor of continued's AudiologyOnline

continued CE administration team member Allie PasquierWhat fuels your desire to help others succeed with their continuing education?

I spent 12 years teaching 0-5 year olds before becoming a trainer and supporting others with their continuing education, and my ongoing training ensured that I was learning and applying that new knowledge. We are always learning more about the science of child development and best practices for educators, and it is important that those working with our youngest learners be well informed. — Allie Pasquier, MS, CE administrator /assistant editor of continued Early Childhood Education 

continued CE Admin team member Jill ConnollyWhat makes the CE admin team special?

In addition to everything that is required at the course level, our CE admins are highly involved with our members from a customer service standpoint. We promptly field questions and address concerns about reporting cycles, license renewal deadlines, and CEU requirements. Each CE admin goes above and beyond to provide answers and accurate information to our users. — Jill Connolly, CE administrative assistant

"Each CE admin goes above and beyond to provide answers and accurate information to our users." — Jill Connolly



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