At the heart of our profession is the power of meaningful and positive relationships with each family. We understand and know that all learning begins with families and home life.
This course is also part of many of the CDA Packages offered by continued Early Childhood Education. Please visit the links below to learn more about how to use our library if you are interested in coursework to support acquisition of a CDA credential or to renew your CDA credential.
On Demand
Course Type: Video, Audio, Text
CEUs/Hours Offered: AK/1.0; AL/1.0; AZ Registry/1.0; CA Registry/1.0; CO/1.0; CT/1.0; DE/1.0; FL/1.0; HI/1.0; IA Registry/1.0; IACET/0.1; ID Stars/1.0; IL Gateways/1.0 B345755; IN/1.0; KS/1.0; MA/1.0; ME/1.0; MI Registry/1.0; NC DCDEE/1.0; NE/1.0; NH/1.0; NJCCIS/1.0; NV Registry/1.0; NY/1.0; OH/1.0; OK Registry/1.0; OR/1.0; SC Endeavors/1.0; SD/1.0; TX/1.0; UT/1.0; VA/1.0; VT NLCCV/1.0; WA STARS/1.0; WY Stars/1.0
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to explain why they should think of families as valued customers.
- After this course, participants will be able to describe the consequences of biased or poor interactions with parents.
- After this course, participants will be able to list at least three ways to establish a sense of respect and trust with families.
Course created on November 20, 2018
Agenda
0-5 Minutes | Introduction |
5-20 Minutes | Hello Shopper! Customer Service 101 |
20-35 Minutes | Mama in Her Pajamas |
35-50 Minutes | Who is the Teacher? |
50-60 Minutes | Summary |
Reviews
256 ReviewsPresented By
Luis Hernandez
MA
interests. At the National Association for the Education of Young Children (NAEYC), he has been active in developing professional and leadership development opportunities. He currently serves on the Advisory Board of the McCormick Tribune Center for Early Childhood Leadership, the United Way's Center for Excellence in Early Childhood. He has served on the Boards of Parents As Teachers, the Florida Children’s Forum, the Child Care Workforce, the National Association of Child Care Resource and Referral Agencies (NACCRRA), PSP- Parent Services Project in California, and the National Latino Children’s Institute and in advancing the goals of the World Forum on Early Care and Education. Lastly, Luis is proud to serve as Trustee on the Board of Hampshire
College in Amherst Massachusetts, his undergraduate alma mater.
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Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Early Childhood Education member. Participants must complete the entire course; partial credit is not allowed.
Continued Early Childhood Education is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
Arizona Registry
This course is approved by the Arizona Registry. This course is offered for 1 clock hour(s).
California Early Care and Education Workforce Registry
continued is an Approved Training Sponsor with the California Early Care and Education Workforce Registry. This course is offered for 1 clock hour(s).
Iowa Child Care Provider Training Registry
continued is approved to provide professional development for Iowa DHS child care credit. This course is offered for 1 clock hour(s).
International Association for Continuing Education and Training
continued, LLC,is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
IdahoSTARS
continued is an approved training provider for IdahoSTARS. This course is offered for 1 clock hour(s).
Illinois Gateways
continued is an Authorized Entity for the Illinois Gateways Registry, organization number B345755 . This course is offered for 1 clock hour(s).
Michigan Registry
This course is approved by the Michigan Registry. This course is offered for 1 clock hour(s).
North Carolina DCDEE
This course is approved by the North Carolina Division of Child Development and Early Education (DCDEE). This course is offered for 1 clock hour(s).
New Jersey Workforce Registry
continued is an approved Training Agency with the New Jersey Workforce Registry. This course is offered for 1 clock hour(s).
Nevada Registry
This course has been approved by the Nevada Registry for child care licensing and registry credit. This course is offered for 1 clock hour(s).
Oklahoma Registry
This course is approved by the Oklahoma Registry. This course is offered for 1 clock hour(s).
South Carolina Endeavors Registry
This course is approved by the South Carolina Endeavors Registry. This course is offered for 1 clock hour(s).
Vermont Northern Lights
continued is an approved online training organization by Vermonts Northern Lights Career Development Center. This course is offered for 1 clock hour(s).
Washington STARS
continued is approved to provide professional development for Washington STARS training hours. This course is offered for 1 clock hour(s).
Wyoming Stars
This course has been approved by Wyoming Stars for child care licensing and registry credit. This course is offered for 1 clock hour(s).