At the heart of our profession is the power of meaningful and positive relationships with each family. We understand and know that all learning begins with families and home life.
Course created on November 20, 2018
Course Type: Video, Audio, Text
CEUs/Hours Offered: AK/1.0; AL/1.0; CA/1.0; CO/1.0; CT/1.0; DE/1.0; FL/1.0; HI/1.0; IA Registry/1.0; IACET/0.1; ID Stars/1.0; IL Gateways/1.0 B345755; IN/1.0; KS/1.0; MA/1.0; ME/1.0; MI Registry/1.0; MN/1.0; MO Open/1.0; NC DCDEE/1.0; NE/1.0; NH/1.0; NJCCIS/1.0; NV Registry/1.0; NY/1.0; OH/1.0; OR/1.0; SD/1.0; TX/1.0; UT/1.0; VA/1.0; VT NLCCV/1.0; WA STARS/1.0; WI Registry/1.0; WY Stars/1.0
- After this course, participants will be able to explain why they should think of families as valued customers.
- After this course, participants will be able to describe the consequences of biased or poor interactions with parents.
- After this course, participants will be able to list at least three ways to establish a sense of respect and trust with families.
|5-20 Minutes||Hello Shopper! Customer Service 101|
|20-35 Minutes||Mama in Her Pajamas|
|35-50 Minutes||Who is the Teacher?|
Luis Hernandez, MA
interests. At the National Association for the Education of Young Children (NAEYC), he has been active in developing professional and leadership development opportunities. He currently serves on the Advisory Board of the McCormick Tribune Center for Early Childhood Leadership, the United Way's Center for Excellence in Early Childhood. He has served on the Boards of Parents As Teachers, the Florida Children’s Forum, the Child Care Workforce, the National Association of Child Care Resource and Referral Agencies (NACCRRA), PSP- Parent Services Project in California, and the National Latino Children’s Institute and in advancing the goals of the World Forum on Early Care and Education. Lastly, Luis is proud to serve as Trustee on the Board of Hampshire
College in Amherst Massachusetts, his undergraduate alma mater.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
Login and logout times will be recorded and documented.
Passing an online exam will be required to earn continuing education credit, where applicable.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam, and earn continuing education credit (where applicable), you must be a continued Early Childhood Education member.
continued Early Childhood Education is committed to providing equal opportunities in accordance with all applicable laws. If you are in need of a disability-related accommodation, please contact firstname.lastname@example.org. We will review your request and respond in a timely manner. Please note that we will require a minimum of 2 weeks to provide a reasonable accommodation for your request.
Visit our Contact us page or give us a call if you have questions.
Iowa Child Care Provider Training Registry
continued is approved to provide professional development for Iowa DHS child care credit. This course is offered for 1 clock hour(s).
International Association for Continuing Education and Training
continued, LLC,is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
continued is an approved training provider for IdahoSTARS. This course is offered for 1 clock hour(s).
continued is an Authorized Entity for the Illinois Gateways Registry, organization number B345755 . This course is offered for 1 clock hour(s).
This course is approved by the Michigan Registry. This course is offered for 1 clock hour(s).
Missouri OPEN Initiative
This course has been approved by the Missouri Department of Health and Senior Services for child care licensing and MOPD registry credit. This course is offered for 1 clock hour(s).
North Carolina DCDEE
This course is approved by the North Carolina Division of Child Development and Early Education (DCDEE). This course is offered for 1 clock hour(s).
New Jersey Workforce Registry
continued is an approved Training Agency with the New Jersey Workforce Registry. This course is offered for 1 clock hour(s).
This course has been approved by the Nevada Registry for child care licensing and registry credit. This course is offered for 1 clock hour(s).
Vermont Northern Lights
continued is an approved online training organization by Vermonts Northern Lights Career Development Center. This course is offered for 1 clock hour(s).
continued is approved to provide professional development for Washington STARS training hours. This course is offered for 1 clock hour(s).
The Registry - Wisconsin
This course has been approved by the Wisconsin Registry as registered training for child care licensing credit. This course is offered for 1 clock hour(s).
This course has been approved by Wyoming Stars for child care licensing and registry credit. This course is offered for 1 clock hour(s).