Social workers encounter conflict with individual clients, families, groups, coworkers, supervisors, and others in a range of contexts. This course is designed to help social workers act as mediators and manage conflict in a manner that focuses on interests, builds collaboration, and energizes people to commit to positive change.
Course created on April 20, 2022
On Demand
Course Type: Audio, Video
CE/CEU Offered: AK/1.25; AL/1.25; AR/1.25; ASWB ACE/1.25 Ethics; AZ/1.25; CA/1.25; CE Broker/1.25 Ethics, CE Broker #20-924571; CO/1.25; CT/1.25; DC/1.25; DE/1.25; FL/1.25; GA/1.25; HI/1.25; IA/1.25; IACET/0.1; ID/1.25; IL/1.25; IN/1.25; KS/1.25; KY/1.25; LA/1.25; MA/1.25; MD/1.25; ME/1.25; MI/1.25; MN/1.25; MO/1.25; MS/1.25; MT/1.25; NC/1.25; ND/1.25; NE/1.25; NH/1.25; NJ (ASWB ACE)/1.25; NM/1.25; NV/1.25; NY-Contact Hours/1.0 Self-Study; OH/1.25; OK/1.25; OR/1.25; PA/1.25; RI/1.25; SC/1.25; SD/1.25; TN/1.25; TX/1.25; UT/1.25; VA/1.25; VT/1.25; WA/1.25; WI/1.25; WV/1.25; WY/1.25
Learning Outcomes
- After this course, participants will be able to explain what interest-based mediation is and describe the principles and key strategies of interest-based mediation.
- After this course, participants will be able to determine and facilitate conflict resolution processes by focusing on interests (not positions), brainstorming, separating the person from the problem, facilitating effective conflict resolution communication, and consensus building.
- After this course, participants will be able to apply objective criteria and best alternatives to negotiated agreements (BATNAs) to help clients, coworkers, or others reach consensus.
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Introduction to the principles and key strategies of interest-based mediation |
| 10-15 Minutes | Focusing on interests, not positions; and brainstorming options |
| 15-30 Minutes | Separating the person from the problem, consensus building, and effective conflict resolution communication |
| 30-45 Minutes | Objective criteria; and Best Alternatives to Negotiated Agreements (BATNAs) |
| 45-55 Minutes | Key Points |
| 55-62 Minutes | Summary, Q & A |
Reviews
794 ReviewsPresented By
Allan Barsky
JD, MSW, PhD
Dr. Allan Barsky is a professor of social work at Florida Atlantic University where he was awarded “Scholar of the Year” in 2020. He is a former chair of the National Ethics Committee of the National Association of Social Workers (NASW) and was awarded NASW’s “Excellent in Ethics Award.” His book credits include “Ethics and Values in Social Work”, “Conflict Resolution for the Helping Professions”, "Interprofessional Practice with Diverse Populations”, “Successful Social Work Education”, and “Clinicians in Court.” Dr. Barsky has mediated in several contexts of practice, including divorce/separation mediation, parent-youth mediation, community mediation, and mediations of grievances against social workers.
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Sponsor Disclosure: This Course is presented by continued Social Work.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn CE credit.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Social Work member. Participants must complete the entire course; partial credit is not allowed.
Continued Social Work is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
Association of Social Work Boards ACE Provider
Continued Social Work, provider #1742, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 03/27/2024 – 03/27/2027. Social workers completing this course receive 1.25 ethics continuing education credits.
CE Broker
Continued Social Work is an approved provider for CE Broker, provider #50-29950. This course is offered for 1.25 hours. If you are a licensed social worker in Florida, Michigan, North Dakota, Ohio, South Carolina, Tennessee, or West Virginia, CE Broker may be of interest to you.
International Association for Continuing Education and Training
Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
New Jersey Social Workers - Individual Course Approval
Interest-Based Mediation: A Collaborative Approach to Managing Conflict, course number 4385, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Continued Social Work as an individual course. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE course approval period: 10/04/2022-10/04/2024. Social workers completing this course receive 1.25 Ethics continuing education credits.
New York State Education Department
continued.com LLC (Continued Social Work) is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0617.
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-419-0818 or contact Customer Service.