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Creating a Professional and Personal Relationship with Challenging Parents, in partnership with Region 9 Head Start Association

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1.  Which of the following describes a professional personal relationship with parents?
  1. Giving the parent instructions on how to manage their child
  2. Making sure parents know you are the expert
  3. Investing in a positive alliance with the parent
  4. Spending time with parents on the weekends
2.  Which is NOT a component in the personal professional relationship?
  1. Integrity
  2. Knowledge
  3. Availability
  4. intimidation
3.  Which characteristic of a professional personal relationship with parents requires they have trust in your words and actions?
  1. Connection
  2. Integrity and honesty
  3. Experience
  4. Competence and knowledge
4.  Which characteristic of a professional personal relationship with parents requires that they need to know that you are available to them when they have concerns?
  1. Availability
  2. A personal relationship
  3. Professionalism
  4. Confidence
5.  What should staff focus on when confronted with parental complaints?
  1. The facts
  2. The parent handbook
  3. What the parent is feeling in the situation
  4. Where the director is
6.  Which of the following is the best example of a validating message?
  1. I can see that you feel terrible about this
  2. I don't know what happened
  3. We were watching her the whole time
  4. I don't know why you are so upset
7.  Which of the following is the best example of a regret phrase if you disagree with the parent?
  1. We are too busy to do that
  2. The teachers don't have time to do that
  3. Unfortunately, we just don't have enough time for that
  4. We don't have enough staff to do that
8.  Which of the following was NOT mentioned as a defensive style in response to being attacked?
  1. Attack back
  2. Arguing
  3. Defensiveness
  4. Distracting
9.  When parents attack, what are they often seeking?
  1. Justice
  2. Revenge
  3. Answers
  4. Validation
10.  People often attack due to which of the following?
  1. They have fear or insecurity
  2. They don't know any better
  3. They are angry
  4. They don't like you

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