Exam Preview for 31599: Coaching with Emotional Intelligence, in pa

Coaching with Emotional Intelligence, in partnership with Region 9 Head Start Association

Please note: exam questions are subject to change.

1. Researcher Daniel Golman says that ___% of adult success is attributable to emotional intelligence, which is our ability to recognize, understand and express emotions. 20% 75% 80% 100%
2. Emotional intelligence involves understanding which of the following? Others' thoughts Others' ideas Others' emotions Others' perspectives
3. Which of the following describes teams that operate with a high level of emotional intelligence? Are optimistic, communicative, mindful, and use humor appropriately Experience a lot of conflict Tease each other Talk a lot
4. Which of the following defines emotional awareness? Our ability to cry Our ability to experience anger Telling people what they are feeling Being able to name and recognize our emotions, and the emotions of others
5. Which of the following best describes emotional management? The ability to recognize, manage, and accept feelings as they arise Resisting anger and other negative emotions Learning how to stay emotionally neutral Telling people what they are feeling
6. What does relationship management require? Healthy communication Self awareness Awareness of others' emotions All of the above
7. What does leading as emotionally intelligent coaches help us to do? Be more attune and responsive to the needs of our people Feel superior in our skills and habits Be more effective instructional experts Be more focused at work
8. Why is labeling our emotions important? We feel free to complain to others It helps us laugh about them It can help de-escalate those emotions, and regulate our amygdala We can forget them more easily
9. What is one question we can ask ourselves to understand the root cause of our emotions? What is bothering me? Why am I crying? How do I feel better? Am I angry?
10. What is a key part of staying present? Taking notes Active listening Telling your opinion Recording the conversation to review later