Cultural Differences – Communication and Conflict Resolution Styles
Course: #32266Level: IntermediateSubject Area: Maintaining a commitment to professionalism 1 Hour 276 Reviews
Deepen your understanding of how culture influences different communication styles, which can often lead to misunderstanding and conflict. Examine communication and conflict styles and learn new strategies for identifying barriers to healthy communication and managing conflict in the workplace.
This course is also part of the CDA Packages offered by Continued Early Childhood Education. Please visit the links below to learn more about how to use our library if you are interested in coursework to support acquisition of a CDA credential or to renew your CDA credential.
On Demand
Course Type: Video
CEUs/Hours Offered: AK/1.0; AL/1.0; AR PDR/1.0; AZ Registry/1.0; CA Registry/1.0; CO/1.0; CT/1.0; DE/1.0; FL/1.0; GaPDS-ASO/1.0; HI/1.0; IA Registry/1.0; IACET/0.1; ID Stars/1.0; IL Gateways/1.0 B345755; IN/1.0; KS/1.0; KY ECE-TRIS/1.0; MA/1.0; ME/1.0; MI Registry/1.0; MSDE/1.0 CTO-158584, Professionalism; NE/1.0; NH/1.0; NJCCIS/1.0; NV Registry/1.0; NY/1.0; OH/1.0; OK Registry/1.0; OR/1.0; PA Keys/1.0; SC Endeavors/1.0; SD/1.0; TX/1.0; UT/1.0; VA/1.0; VT NLCCV/1.0; WA STARS/1.0; WI Registry/1.0; WY Stars/1.0
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Learning Outcomes
- After this course, participants will be able to describe the cultural iceberg and culture general frameworks as they apply to their own lives and work.
- After this course, participants will be able to identify preferred communication and conflict resolution styles.
- After this course, participants will be able to identify tools/frameworks to help them navigate intercultural communication and conflict.
Course created on March 16, 2022
Agenda
| 0-5 Minutes | Introduction of AMAZEworks and workshop |
| 5-10 Minutes | Understanding Identity and Culture |
| 10-20 Minutes | Overview of Culture General Frameworks |
| 20-25 Minutes | Cultural Iceberg/Reflection |
| 25-30 Minutes | Culture and conflict |
| 30-35 Minutes | Purpose of behavior and five basic needs |
| 35-40 Minutes | Intercultural Conflict Inventory Style overview |
| 40-50 Minutes | Style Matters Conflict Style Inventory |
| 50-55 Minutes | Additional communication/conflict tools |
| 55-60 Minutes | Summary |
Reviews
276 ReviewsPresented By
Rebecca Slaby
MEd
Rebecca Slaby leads AMAZEworks in working with schools, communities, and organizations to create equity and belonging for all. She gives workshops on Anti-Bias Education with a focus on cultural responsiveness, bias, identity, and stereotype threat and has co-authored two AMAZEworks curriculums. With an MEd from DePaul University, she has 15 years of experience teaching middle school humanities/social studies and has worked with schools on issues of equity, inclusion, and justice on institutional, state, and regional levels. She regularly presents at conferences, including the Overcoming Racism, MEA, NAEYC, MnAEYC, Impact, and Minnesota Council of Nonprofits conferences. She holds a certificate of Executive Leadership from the University of St. Thomas and teaches courses on equity-based pedagogy at the University of Minnesota. She also sits on the boards of Upstream Arts and the First Universalist Church of Minneapolis.
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Sponsor Disclosure: This Course is presented by continued Early Childhood Education.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. Please view the entire course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Early Childhood Education member. Participants must complete the entire course; partial credit is not allowed.
Continued Early Childhood Education is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
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Arkansas Professional Development Registry
This course is approved by the Arkansas Professional Development Registry. This course is offered for 1 clock hour(s).
Arizona Registry
This course is approved by the Arizona Registry. This course is offered for 1 clock hour(s).
California Early Care and Education Workforce Registry
continued is an Approved Training Sponsor with the California Early Care and Education Workforce Registry. This course is offered for 1 clock hour(s).
Georgia Professional Development System Approved Sponsor Organization
This course is state-approved by the Georgia Department of Early Care and Learning for child care providers. This course is offered for 1 clock hour(s).
Iowa Child Care Provider Training Registry
continued is approved to provide professional development for Iowa DHS child care credit. This course is offered for 1 clock hour(s).
International Association for Continuing Education and Training
continued, LLC,is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
IdahoSTARS
continued is an approved training provider for IdahoSTARS. This course is offered for 1 clock hour(s).
Illinois Gateways
continued is an Authorized Entity for the Illinois Gateways Registry, organization number B345755 . This course is offered for 1 clock hour(s).
Kentucky ECE-TRIS
This course is approved by the Kentucky Cabinet for Health and Family Services, Division of Child Care. This course is offered for 1 clock hour(s).
Michigan Registry
This course is approved by the Michigan Registry. This course is offered for 1 clock hour(s).
MSDE Child Care Training
The Maryland State Department of Education - Office of Child Care has approved continued to provide training for regulated child care providers. This course is offered for 1 clock hour(s), CTO-158584, Professionalism Area(s).
New Jersey Workforce Registry
continued is an approved Training Agency with the New Jersey Workforce Registry. This course is offered for 1 clock hour(s).
Nevada Registry
This course has been approved by the Nevada Registry for child care licensing and registry credit. This course is offered for 1 clock hour(s).
Oklahoma Registry
This course is approved by the Oklahoma Registry. This course is offered for 1 clock hour(s).
PA Keys to Professional Development
This course is approved by the PA Keys to Professional Development Registry. This course is offered for 1 clock hour(s).
South Carolina Endeavors Registry
This course is approved by the South Carolina Endeavors Registry. This course is offered for 1 clock hour(s).
Vermont Northern Lights
continued is an approved online training organization by Vermonts Northern Lights Career Development Center. This course is offered for 1 clock hour(s).
Washington STARS
continued is approved to provide professional development for Washington STARS training hours. This course is offered for 1 clock hour(s).
The Registry - Wisconsin
This course has been approved by the Wisconsin Registry as registered training for child care licensing credit. This course is offered for 1 clock hour(s).
Wyoming Stars
This course has been approved by Wyoming Stars for child care licensing and registry credit. This course is offered for 1 clock hour(s).