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Social Work in the Digital Age: Ethics and Risk Management Challenges

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1.  The National Association of Social Workers (NASW) Code of Ethics:
  1. Does not include standards related to practitioners’ use of technology
  2. Cannot be introduced as evidence in a lawsuit filed against a social worker
  3. Requires social workers to take precautions to ensure and maintain the confidentiality of information transmitted to other parties through computer and other electronic media
  4. Applies only to NASW members
2.  Which of the following is NOT an advantage of electronic and distance services in social work?
  1. Clients who are shy may feel safer communicating with social workers electronically
  2. Electronic and distance services are 100% secure
  3. Clients who live in remote geographical areas can access social services
  4. Electronic and distance social services are attractive to clients who need flexible scheduling
3.  Social workers’ focus on privacy and confidentiality issues involving digital technology must concern all of the following except:
  1. Encryption of digital communications
  2. Conducting Google and other online searches for information about clients
  3. Compliance with the Diagnostic and Statistical Manual
  4. Exceptions to clients’ confidentiality rights (e.g., disclosures to protect clients from self-harm, third parties, mandatory reporting, court orders)
4.  Which of the following is NOT a disadvantage of social workers’ use of electronic and distance services?
  1. Electronic communications between social workers and clients can be misunderstood
  2. Electronic and distance services provided by social workers can be less expensive than office-based services
  3. Social workers who provide electronic and distance services may have difficulty responding to clients in emergencies
  4. Social workers who provide electronic and distance services may have difficulty verifying clients’ identities
5.  Which of the following groups of clients may be high risk with respect to social workers’ use of distance counseling services?
  1. Client who are suffering from psychiatric disorders needing immediate attention
  2. Clients who are a danger to themselves or others
  3. Clients who are struggling with psychological disorders characterized by distortion of reality
  4. All of the above
6.  Social workers who consider providing online or distance services should be aware of which of the following?
  1. Ethical Standards
  2. Practice Standards
  3. Regulatory Standards
  4. All of the above
7.  The concept of standard of care in negligence theory refers to:
  1. Licensing board rules governing the fee that practitioners must pay during each licensing cycle
  2. The way a reasonable and prudent professional would act under the same or similar circumstances (e.g., providing online and distance services)
  3. Billing policies for social work services provided in mental health agencies
  4. Supervision guidelines for social workers during the first two years after receipt of the MSW degree
8.  Which of the following is NOT an element of professional malpractice when social workers provide online and distance services:
  1. At the time of the alleged malpractice a legal duty existed between the practitioner and the client
  2. The practitioner was derelict in the performance of her or his duty, either through an action that occurred or through an omission
  3. The client suffered some harm or injury
  4. The practitioner was licensed in more than one state
9.  Which of the following is NOT an ethical issue associated with social workers’ use of digital and other electronic technology?
  1. Informed consent issues
  2. Privacy and confidentiality issues
  3. Funding of the Affordable Care Act
  4. Documentation issues
10.  Social workers’ policies and practices concerning electronic documentation of services provided to clients should address all of the following except:
  1. Continuing education requirements for license renewal
  2. Encryption of information
  3. Record retention, disposal, and destruction
  4. Client and third-party access to electronic records