This course explores transformative communication in healthcare and leadership, contrasting it with transactional approaches. It covers communication barriers and application of the CONNECT model. It also includes evidence-based strategies for emotional regulation, respect, and validation, to foster trust and improve outcomes in challenging interactions. The focus is on developing practical skills to enhance collaboration and psychological safety in daily clinical and leadership practice in healthcare settings.
On Demand
Course Type: Video
CE/CEU Offered: AK/1.5; AL/1.5; AR/1.5; ASWB ACE/1.5 General; AZ/1.5; CA (CAADE)/1.5; CA (CADTP)/1.5; CA (CCAPP-EI)/1.5; CA/1.5; CE Broker/1.5 Counseling Theories, Verbal Communication, CE Broker #20-1348199; CE Hours/1.5; CO/1.5; CT (CCB)/1.5; CT/1.5; DC/1.5; DE/1.5; FL/1.5; GA (ADACBGA)/1.5; GA/1.5; HI/1.5; IA/1.5; IACET/0.1; ID/1.5; IL (MFT CE Sponsor)/1.5; IL/1.5; IN/1.5; KS/1.5; KY/1.5; LA/1.5; MA/1.5; MD/1.5; ME/1.5; MI/1.5; MN/1.5; MO (MCB)/1.5; MO/1.5; MS/1.5; MT/1.5; NAADAC/1.5 Counseling Services; NBCC CE Hours/1.5; NC/1.5; ND/1.5; NE/1.5; NH/1.5; NJ/1.5; NM/1.5; NV/1.5; NY-Contact Hours/1.5 Self-Study; OH (OCDP)/1.5 P3, C2, S1; OH/1.5; OK (LPC/LMFT)/1.5; OK (OBLADC)/1.5 Drug And Alcohol-specific Hours; OK/1.5; OR/1.5; PA/1.5; RI/1.5; SC/1.5; SD/1.5; TN/1.5; TX/1.5; UT/1.5; VA/1.5; VT/1.5; WA/1.5; WI/1.5; WV/1.5; WY/1.5
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
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Learning Outcomes
- After this course, participants will be able to explain the difference between transformative and transactional communication in healthcare and leadership contexts, and describe how communication skills foster trust, collaboration, and psychological safety with patients and colleagues.
- After this course, participants will be able to list 3 common barriers to productive dialogue and describe evidence-based strategies for controlling emotions, offering respect, and validating others in high‑stakes conversations in healthcare.
- After this course, participants will be able to explain how to use the CONNECT model to improve communication effectiveness in healthcare settings, including practical methods to validate others.
Course created on December 15, 2025
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Communication in Healthcare: Why it Matters |
| 20-30 Minutes | Foundational Aims of Communication |
| 30-35 Minutes | Dialogue v Winning |
| 35-45 Minutes | Barriers to Discourse |
| 45-50 Minutes | Dialogue v Debate |
| 50-60 Minutes | CONNECT Model - Overview |
| 60-75 Minutes | CONNECT Steps |
| 75-85 Minutes | Putting it Together: Practice & Tiips |
| 85-90 Minutes | Summary, Resources |
Reviews
6 ReviewsPresented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
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Financial: Robin Arthur received an honorarium for presenting this course. She is the owner of a private practice that provides psychological services and consulting. Non-financial: Robin Arthur has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by AudiologyOnline, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
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Association of Social Work Boards ACE Provider
Continued, provider #1742, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 03/27/2024 – 03/27/2027. Social workers completing this course receive 1.50 general continuing education credits.
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Continued is an approved provider by the CAADE, provider #CP40 206 C 0422. Continued maintains responsibility for this program and its content. 1.50 CE Credit(s).
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