Exam Preview for 2222: Clinical Leaders at Peace: Mastering Conflic

Clinical Leaders at Peace: Mastering Conflict Management

Please note: exam questions are subject to change.

1. Which technique involves the use of words and communication to defuse tension and reduce conflict? Use of verbal de-escalation Self-awareness Emotional intelligence Assertiveness
2. How does effective conflict resolution impact the quality of healthcare provided to patients? Diminished patient care Inconsistent patient care Enhanced patient care Unchanged patient care
3. In conflict resolution, why is it essential to recognize personal and interpersonal triggers? To ignore personal responsibility To understand and manage triggers effectively To avoid resolution To escalate conflicts
4. Which communication strategy promotes a positive and collaborative atmosphere by inviting input and opinions from all parties involved? Discouraging feedback Dismissing feedback Ignoring feedback Encouraging constructive feedback
5. What is a proactive approach to preventing conflicts within a team or organization, involving the explicit definition of anticipated performance standards? Disregarding performance expectations Establishing unrealistic expectations Setting performance expectations Creating unclear performance expectations