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Emotional Intelligence: Handling with Care in the Workplace

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1.  Compassion fatigue, also known as "vicarious trauma," refers to: The negative emotions that individuals feel from helping others at work Perceiving other's nonverbal body language Understanding how to manage emotional rage None of the above

2.  With practice, your emotional quotient increases, and you learn to: Understand your feelings and the feelings of others Always have the need to be right Establish self-centeredness Become more stressed with day to day activities

3.  What do we do when there are clinicians from a culture where emotional intelligence is not the norm?  Treat emotions like a language and learn the language of your clinical team Learn to respond verbally with anger Do not ask clarifying questions Become less assertive

4.  Emotional intelligence helps to resolve conflicts in all of the following, EXCEPT: Build stronger relationships Communicate verbally in either an aggressive or passive manner Applying self-awareness Curate a productive work environment

5.  Which of the following is an example of effectively leading with emotional intelligence (EI)? Embrace Diversity  Practice self-awareness Build social skills All of the above