This course gives practical techniques to effectively manage conflict in health care resulting from high stress, fast-paced and demanding work environments. The course offers support and solutions for all levels of employers, including support staff, assistants, clinicians, and management.
Course created on July 12, 2022
Course Type: Video, Audio, Text
CEUs/Hours Offered: AARC - CRCE/1.5; CE Broker/1.5 Management, CE Broker #20-928080; IACET/0.2
- After this course, participants will be able to identify management and personality styles of self and others and implement the most effective strategies for interaction based on the identified style.
- After this course, participants will be able to express effective strategies for handling crucial and confrontational conversations.
- After this course, participants will be able to identify the main sources of conflicts in healthcare and implement specific conflict resolution strategies for each source.
|5-20 Minutes||Most common health care conflicts|
|20-35 Minutes||Identify personality types and effective resolution strategies for each|
|35-50 Minutes||Identify management styles and effective resolution strategies for each|
|50-60 Minutes||Conflict resolution method and matrix|
|60-85 Minutes||Scenario based application and discussion|
|85-90 Minutes||Summary, Q&A|
Mira Rollins has been an occupational therapist for over 20 years. The majority of her career has been spent treating geriatrics in rehabilitation skilled nursing facilities. Her clinical experience also includes spinal cord injury and acute care hospital settings. Mira has also had the honor of leading successful rehab teams as director of rehab and regional manager. She now uses her 20 years of experience as an adjunct professor for OTA programs and as the owner of Mira j. Rollins Engagement Programs, a training and consulting company.
Sponsor Disclosure: This Course is presented by Continued Respiratory Therapy.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn CE credit.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Respiratory Therapy member. Participants must complete the entire course; partial credit is not allowed.
Continued Respiratory Therapy is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email firstname.lastname@example.org. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
American Association for Respiratory Care
This non-traditional program has been approved for a maximum of 1.5 contact hour(s) Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063. Course # 187719000
Continued Respiratory Therapy is an approved provider for CE Broker, provider #50-30700. This course is offered for 1.5 hours. If you are a licensed respiratory therapist in Florida, Louisiana, Mississippi or South Carolina, CE Broker may be of interest to you. For Florida respiratory therapists, this course is registered in the Management category.
International Association for Continuing Education and Training
Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-382-0799 or contact Customer Service.