At Continued, convenient online courses are only half the story. The real secret to a stress-free renewal? A dedicated team of people in your corner.
Unsure about which courses count toward your license renewal? Experiencing a little technological hiccup? Asking yourself, "Wait, how do I find my transcript?"
Good news! Continued's Customer Experience team is ready to clear the way so nothing slows down your progress and your CE experience feels effortless.
“We feel like allies with the professionals who are navigating our product. Our team is genuinely happy to help people, and I think that shines through.” Ronaldo Olivas, VP of Revenue Operations
Real help from real people
When you call, email, or chat with us, you won’t be trapped in an automated system. You’ll connect with a real person who’s eager to solve your issue on the spot.
They work across every corner of the company to get you the right answer, fast. Each year, they field more than 18,000 emails and more than 20,000 calls (not to mention countless chats)!
Here's what makes this team different: They don't read from a script. They're given the freedom to actually solve your problem.
A warm greeting, a proactive attitude, and a real commitment to seeing your issue through to resolution. That's the standard, not the exception.
That means you get a real answer tailored to your situation—not a canned response.
“We don't follow scripts, and our team members have free rein to help as needed. These ingredients are a recipe for a truly incredible team.”
Tanya Velarde, Senior Manager of Customer Experience
What our customers say
Continued is rated Excellent on Trustpilot, with customers frequently highlighting the support they receive. We value their feedback and use it to understand what’s working—and where we can do better. Here’s what a couple of Trustpilot reviewers had to say:
“I was most impressed by their responsive customer service and support from competent professionals who know what it means to serve their customers.” – James Broome
“I highly recommend this site! The level of service and support they provide is truly exceptional. Every interaction I've had has been met with professionalism and a genuine willingness to help. They go above and beyond to ensure that their users have a positive experience. If you're considering using their services, you won't be disappointed!” – Coyna Sarai Peralta Pena
With such strong feedback and so many professionals who stick with us year after year, we know we’ve cultivated an exemplary online learning experience.
Have a question? Consider it handled.
You can reach the Customer Experience team by phone or chat, Monday through Friday, 8:00 am-6:00 pm Eastern. However you get in touch, expect a real person, a real answer, and real support.