Connecting with people is both a professional and personal skill we use daily. The pandemic has allowed for significant growth in the depth of our connections and network in the virtual space. However, the transition from the virtual world back to the in-person clinic has led to challenges in engagement and rapport. This course provides clarity to building rapport by helping clinicians identify signs of disengagement, and provide strategies for creating meaningful interactions.
Course created on June 16, 2022
Course Type: Video
CEUs/Hours Offered: AARC - CRCE/2.0; CE Broker/2.0 Direct Delivery Of Respiratory Care Services, CE Broker #20-925162; IACET/0.2
- As a result of this course, participants will be able to discuss what patient rapport is and is not, as well as list five strategies that can be implemented immediately to build rapport.
- As a result of this course, participants will be able to identify three signs of patient disengagement and apply strategies to improve the communication.
- As a result of this course, participants will be able to recognize professional case studies that examine opportunities for building of rapport in the professional setting.
|5-15 Minutes||What is Rapport|
|15-20 Minutes||What Rapport is Not|
|20-25 Minutes||Why Does Rapport Matter?|
|25-40 Minutes||Verbal and Non-Verbal Communication|
|40-55 Minutes||Rapport in the Virtual Space|
|55-70 Minutes||Roadblocks to Rapport|
|70-80 Minutes||Strategies to Build Rapport in New Relationships|
|80-90 Minutes||Strategies to Build Rapport in Existing Relationships|
|90-100 Minutes||Rapport and Service Recovery|
|100-115 Minutes||Case Studies|
|115-120 Minutes||Summary and Q&A|
PT, DPT, MBA, GCS, CDP
Dr. Katie O’Shea graduated from Thomas Jefferson University in 2006 with her Masters and 2008 with her Doctorate. From there Katie pursued her Master of Business Administration graduating in 2010 from Holy Family University.
Katie has clinical experience in acute care, inpatient rehabilitation, home care, and outpatient settings. She found her clinical passion in working with the geriatric population and is a Board Certified Geriatric Clinical Specialist (GCS) by the American Board of Physical Therapy Specialists and also a Certified Dementia Practitioner as appointed by the National Council of Certified Dementia Practitioners. She has co-authored chapters on rehabilitation status post total knee and hip arthroplasty.
Katie has spent the last several years of her career in management and leadership development. She has been involved from ground-up facility operations to over-seeing established rehabilitation programs. Katie has extensive experience in program development, marketing, staff training, and performance improvement.
Katie is an active member of the Society of Professional Consultants and is a certified eSpeaker. She currently operates her company, Therapy Edge Consulting, and works as adjunct faculty with Rutgers University.
Sponsor Disclosure: This Course is presented by Continued Respiratory Therapy.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn CE credit.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Respiratory Therapy member. Participants must complete the entire course; partial credit is not allowed.
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American Association for Respiratory Care
This non-traditional program has been approved for a maximum of 2 contact hour(s) Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063. Course # 187608000
Continued Respiratory Therapy is an approved provider for CE Broker, provider #50-30700. This course is offered for 2.0 hours. If you are a licensed respiratory therapist in Florida, Louisiana, Mississippi or South Carolina, CE Broker may be of interest to you. For Florida respiratory therapists, this course is registered in the Direct Delivery of Respiratory Care Services category.
International Association for Continuing Education and Training
Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-382-0799 or contact Customer Service.