Continued Respiratory Therapy Phone: 866-382-0799

Building Rapport - Connecting for Success

Course: #1531Level: Introductory 2 Hours 190 Reviews

Connecting with people is both a professional and personal skill we use daily. The pandemic has allowed for significant growth in the depth of our connections and network in the virtual space. However, the transition from the virtual world back to the in-person clinic has led to challenges in engagement and rapport. This course provides clarity to building rapport by helping clinicians identify signs of disengagement, and provide strategies for creating meaningful interactions.

Course created on June 16, 2022

Preview Exam
unlimited ceu access $99/year Join Now

On Demand

Course Type: Video

CEUs/Hours Offered: AARC - CRCE/2.0; CE Broker/2.0 Direct Delivery Of Respiratory Care Services, CE Broker #20-925162; IACET/0.2

Learning Outcomes

  • checkmarkAs a result of this course, participants will be able to discuss what patient rapport is and is not, as well as list five strategies that can be implemented immediately to build rapport.
  • checkmarkAs a result of this course, participants will be able to identify three signs of patient disengagement and apply strategies to improve the communication.
  • checkmarkAs a result of this course, participants will be able to recognize professional case studies that examine opportunities for building of rapport in the professional setting.


0-5 Minutes Introduction
5-15 Minutes What is Rapport
15-20 Minutes What Rapport is Not
20-25 Minutes Why Does Rapport Matter?
25-40 Minutes Verbal and Non-Verbal Communication
40-55 Minutes Rapport in the Virtual Space
55-70 Minutes Roadblocks to Rapport
70-80 Minutes Strategies to Build Rapport in New Relationships
80-90 Minutes Strategies to Build Rapport in Existing Relationships
90-100 Minutes Rapport and Service Recovery
100-115 Minutes Case Studies
115-120 Minutes Summary and Q&A


190 Reviews

Presented By

Presenter Disclosure: Financial Disclosures: Katie O'Shea is the founder of Therapy Edge Consulting. She also works as adjunct faculty with Rutgers University. Katie received an honorarium for presenting this course. Non-Financial Disclosures: Katie is an active member of the American Physical Therapy Association (APTA) and is a certified eSpeaker.

Sponsor Disclosure: This Course is presented by Continued Respiratory Therapy.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.

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Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn CE credit.

Passing an online exam and completing a course evaluation will be required to earn continuing education credit.

Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.

On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a Continued Respiratory Therapy member. Participants must complete the entire course; partial credit is not allowed.

Continued Respiratory Therapy is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email We will review your request and respond in a timely manner.

Visit our Contact us page or give us a call if you have questions.

American Association for Respiratory Care

American Association for Respiratory Care

This non-traditional program has been approved for a maximum of 2 contact hour(s) Continuing Respiratory Care Education (CRCE) credit by the American Association for Respiratory Care, 9425 N. MacArthur Blvd. Suite 100 Irving TX 75063. Course # 187608000

CE Broker

CE Broker

Continued Respiratory Therapy is an approved provider for CE Broker, provider #50-30700. This course is offered for 2.0 hours. If you are a licensed respiratory therapist in Florida, Louisiana, Mississippi or South Carolina, CE Broker may be of interest to you. For Florida respiratory therapists, this course is registered in the Direct Delivery of Respiratory Care Services category.

International Association for Continuing Education and Training

International Association for Continuing Education and Training

Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.

We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-382-0799 or contact Customer Service.

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