Why is compassion a critical tool for navigating difficult workplace personalities?
Answer
When you see these types of personalities, think about what happened to that person that made them like that. Why is that wall up like that? Why are they combative or mean? Know that trauma comes through people in different ways. It is easier said than done, but sometimes we have to start looking through their lens, and it will make your life easier to maneuver through people. Then you could learn from those types of people, too. They will start to open up to you if you are compassionate. Eventually, the wall will go down, and you can learn from them if they are good at things.
Linda Nozart is the Administrative Director of the Asthma Program at NYC H + H/Woodhull Hospital and, for a little over 14 years, has led asthma steering committees, interdisciplinary workgroups, and allied coalitions as a Registered Respiratory Therapist and Certified Asthma Educator. She served 4 years as the Chairperson of the North Brooklyn Asthma Action Alliance (NBAAA), an award-winning asthma coalition that caters to reducing disparities in health care by serving medically underserved communities and providing access to quality care.
She received her Bachelor of Science in Respiratory Care and Master of Public Health at Long Island University Brooklyn (LIU). Currently, she oversees the NYCDOHMH Asthma Center of Excellence CHW Asthma Case Management Program, reducing ER visits for pediatric patients. She is the Director of Operations for Noz Health Ed, LLC, a healthcare consulting company, an asthma patient advocate, and a public speaker on asthma education program development.
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