Continued Psychology Phone: 866-688-6554


Exam Preview

Understanding Communication Styles on Diverse Teams

View Course Details Please note: exam questions are subject to change.


1.  Communication can be grouped into four basic categories, which are
  1. intuitive, outgoing, personal, functional
  2. functional, intuitive, analytical, personal
  3. personal, functional, direct, opportunistic
  4. functional, personal, demanding, accommodating
2.  There are a variety of generations we may encounter in the work force today and we see
  1. very little deviation in the communication characteristics of each one
  2. variation is usually situational only
  3. a wide variation of unique characteristics within each one
  4. the older the generation, the less effective the communication skills are
3.  An intuitive communicator
  1. wants bottom line communication without wasted time
  2. likes confidence in their communication partner including hard facts
  3. is unemotional and linear
  4. like to control the process
4.  A chameleon communicator is one who
  1. reads a room, and can adapt his/her/their communication style quickly to match their audience
  2. who is insincere and fakes it until he/she/they make it
  3. is ambivalent about the communication of others
  4. opinionated and high strung
5.  Being a chameleon communicator is essential in order to
  1. keep up with current events
  2. build trust and stifle unnecessary disagreements
  3. getting promotions
  4. having people like us
6.  Personal communicators value
  1. are unemotional and free form
  2. like control of processes
  3. like sequential conversations
  4. like to establish relationships and consider how relational factors may impact their feelings
7.  The American Institute of Stress found that team dynamics directly affect more than ______% of what is stressing us out at work.
  1. 75
  2. 80
  3. 90
  4. 50
8.  Communication difficulties may cause
  1. irritability, defensiveness, and lack of confidence
  2. confidence and superiority
  3. rigidity and focus
  4. empathy and kindness
9.  Strategies that work well when communicating with a traditionalist include
  1. promotion of team work
  2. pressure applied for quick responses
  3. not utilizing formal titles
  4. communication through email and text
10.  A strategy that works well when attempting to get an individual to say “yes” would be
  1. cajoling and bribing
  2. making sure they get the credit for the decision
  3. forcing them
  4. finding a way to make it personally appealing to them

Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.