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Shaping Culture: Building a Positive Work Environment in Healthcare

View Course Details Please note: exam questions are subject to change.


1.  What is a key characteristic of a strong organizational culture?
  1. Unclear Values
  2. Consistent Behaviors
  3. Poor Communication
  4. High Employee Turnover
2.  How can a strong organizational culture positively impact patient care?
  1. Peer Recognition Programs
  2. Isolating team members for individual tasks
  3. Reducing communication channels
  4. Limiting leadership involvement
3.  Which of the following is an effective method for fostering respect and trust within a healthcare team?
  1. Isolating team members for individual tasks
  2. Limiting leadership involvement
  3. Peer Recognition Programs
  4. Reducing communication channels
4.  Which of the following is an example of an inclusive leadership practice?
  1. Ignoring feedback from diverse groups
  2. Seeking diverse perspectives
  3. Avoiding bias awareness
  4. Restricting opportunities for underrepresented groups
5.  What is the main objective of the role-play scenario 'Addressing Concerns in Staff Meeting'?
  1. To delegate tasks more effectively
  2. To make decisions without staff input
  3. To practice active listening, providing constructive feedback, and reinforcing organizational values
  4. To discuss budget allocations