At times, communication can cause bumps in the road in any setting, especially when working on diverse and/or interdisciplinary teams. This course explores how to diffuse difficult conversations when there are many standpoints present and what to do to turn a difficult conversation into a positive experience. It will additionally explore how to repair a conversation when your intentions do not go as planned.
Course created on July 19, 2023
On Demand
Course Type: Video, Audio
CE/CEU Offered: AK/1.25; AL/1.25; AR/1.25; ASWB ACE/1.25 General; AZ/1.25; CA/1.25; CE Broker/1.25 CE Broker #20-1099034; CO/1.25; CT/1.25; DC/1.25; DE/1.25; FL/1.25; GA/1.25; HI/1.25; IA/1.25; IACET/0.1; ID/1.25; IL/1.25; IN/1.25; KS/1.25; KY/1.25; LA/1.25; MA/1.25; MD/1.25; ME/1.25; MI/1.25; MN/1.25; MO/1.25; MS/1.25; MT/1.25; NC/1.25; ND/1.25; NE/1.25; NH/1.25; NJ (ASWB ACE)/1.25; NM/1.25; NV/1.25; NY-Contact Hours/1.0 Self-Study; OH/1.25; OK/1.25; OR/1.25; PA/1.25; RI/1.25; SC/1.25; SD/1.25; TN/1.25; TX/1.25; UT/1.25; VA/1.25; VT/1.25; WA/1.25; WI/1.25; WV/1.25; WY/1.25
Learning Outcomes
- After this course, participants will be able to list three strategies to employ when attempting to diffuse a difficult conversation.
- After this course, participants will be able to describe the three Cs for productive conversations.
- After this course, participants will be able to describe the difference between “listening to respond” versus “listening to understand” and how important those factors are in communication exchanges.
Agenda
| 0-5 Minutes | Introduction |
| 5-10 Minutes | Why do conversations become difficult? |
| 10-25 Minutes | Strategies for Difficult Conversations |
| 25-40 Minutes | The Three Cs |
| 40-50 Minutes | Why do we need to understand different listening types? |
| 50-55 Minutes | Wrap up – Key points |
| 55-63 Minutes | Summary and Q&A |
Reviews
285 ReviewsPresented By
Marva Mount
MA CCC-SLP, FNAP
Marva Mount, M. A., CCC-SLP Bio
Marva Mount, M. A., CCC-SLP has worked in a variety of settings in her 37-year
career, with school-based services being her most enjoyed work setting. She is drawn to supporting and serving children who have the greatest need for services and the highest likelihood of educational success with intervention. Currently, she is the Related Services
Director for Imagine Learning. Marva has presented at the state, national, and
international levels on a variety of school-based issues. She is a chapter
author/contributor to the Sixth Edition of Professional Issues in Speech-Language
Pathology and Audiology (publish date 11/23) as well as a contributing author to
ASHA Special Interest Group 11 and 16 (Supervision and School-based Issues)
Perspectives. At the 2018 Texas Speech and Hearing Convention, she was awarded the TSHA Hall of Fame Award for outstanding contributions to the profession. In 2022, Marva was inducted as a Distinguished Fellow into the National Academies of Practice, Speech-Language Pathology Academy.
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Sponsor Disclosure: This Course is presented by continued Psychology.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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Full attendance is required, and the times you log in and out will be recorded and documented. If you log in to a live webinar late or if you log out early, you may not be able to earn CE credit.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
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Association of Social Work Boards ACE Provider
Continued Social Work, provider #1742, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 03/27/2024 – 03/27/2027. Social workers completing this course receive 1.25 general continuing education credits.
CE Broker
Continued Social Work is an approved provider for CE Broker, provider #50-29950. This course is offered for 1.25 hours. If you are a licensed social worker in Florida, Michigan, North Dakota, Ohio, South Carolina, Tennessee, or West Virginia, CE Broker may be of interest to you.
International Association for Continuing Education and Training
Continued, LLC, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. Continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
New Jersey Social Workers - Individual Course Approval
How to Diffuse Difficult Conversations, course number 5436, is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Continued Social Work as an individual course. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE course approval period: 11/21/2023-11/21/2025. Social workers completing this course receive 1.25 general continuing education credits.
New York State Education Department
continued.com LLC (Continued Social Work) is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0617.
We recognize that state CE requirements are constantly changing. If you have any questions regarding our courses and your state requirements, please contact us at 866-419-0818 or contact Customer Service.